Thank you for visiting the website of Aichang Huizhi (Suzhou) New Energy High Tech Co., Ltd. and its affiliates (collectively, "Aichang", "we", "us", and "our"). We understand the importance of your privacy and respect your privacy. Please read the following to learn about and understand our Privacy Policy ("this Policy") before providing to us any personal information of yours. We appreciate your trust and confidence in us.
This Policy applies to Aichang websites, products, and services that display or provide links to this Policy. If you have questions about a specific Aichang product or service, please refer to the privacy policy for the applicable product or service.
This Policy describes how Aichang processes your personal data, but it may not address all possible data processing scenarios. Aichang may inform you of product- or service-specific data collection through supplementary policies or announcements or notices provided to you before collection.
If you do not agree to the processing of your personal information in the way this Policy describes, please do not provide your information when requested and stop using this webpage. By continuing to use this webpage, you are acknowledging our rules regarding your personal information as described in this Policy.
This Policy describes:
♦ How We Collect & Use Your Personal Data
♦ Cookie & Similar Technologies
♦ How We Disclose Personal Data
♦ How to Access & Control Your Personal Data
♦ How We Protect and Retain Your Personal Data
♦ How We Process Children's Personal Data
♦ Third-Party Providers and Their Services
♦ Updates to This Policy
♦ How to Contact Us
1. How We Collect & Use Your Personal Data
1.1 How We Collect Your Personal Data
Personal data means any recorded data that, either on its own or jointly with other data, can be used to identify a natural person, and not including any data which has been anonymized. The personal data we collect includes name, gender, enterprise name, job position, social media account, postal and email addresses, phone number, login information (account and password, if applicable), photos, and certificate information, etc., depending on how you interact with Aichang, for example, the website you visit or the products and services that you use. We also collect the information you provide to us and the content of messages you send us, such as the query information you provide, or the questions, documents, photos or information you provide for customer service support.
Before using Aichang’s products or services, you may need to provide personal data. In some cases, you may be able to opt not to disclose your personal data to Aichang. However, not providing Aichang with certain data may mean that we cannot provide you with certain products or services or respond to an issue that you have raised.
You directly provide us with such data when you use our websites, products, or services, or interact with us by, for example, creating an Aichang account (if applicable) or contacting us for support. We may also obtain data by recording how you interact with our websites, products, or services or obtain necessary log data or other information regarding your device, software or internet accessing our website. For example, we may use technologies like Cookies or receive or use data from software running on your device.
As permitted by law, we may also obtain data from public and commercial third-party sources or access to public information on your third-party social media accounts authorized by you (if applicable), for example, purchasing statistics from other companies to support our services.
We may also collect and use non-personally identifiable information (Non-PII). Non-PII is information that cannot be used to identify a particular individual. For example, Aichang will collect statistical data, such as the numbers of visits to its website. We collect such data to understand how users use our websites, products, and services so that we can improve our services and products and better satisfy your needs. Aichang may collect, use, process, transfer, or disclose Non-PII for other purposes at its own discretion. We will endeavor to isolate your personal data from Non-PII and ensure that the two types of data are used separately. If personal data is combined with Non-PII, it will still be treated as personal data during processing.
1.2 How We Use and Process Your Personal Data
We may use your personal data for the following purposes:
♦ Creating an account (if applicable); sending you important notices, such as updates to our website, products or services.
♦ Fulfilling your transaction or service requests, including fulfilling orders; delivering, activating, or verifying products or services; participating in onsite or virtual activities; fulfilling your requests for changes or providing you with the requested information (such as marketing materials for products and services, and white papers); and providing technical support.
♦ Contacting you with your consent; sending you information about products and services that may interest you; inviting you to participate in Aichang activities (including promotional activities), market surveys, or satisfaction surveys; providing you with customized user experience and content or sending you marketing information. If you do not want to receive these types of information, you can opt out at any time.
♦ Qualifying and managing suppliers and business partners and communicating or working with suppliers and business partners.
♦ Analyzing the efficiency of our business operations and evaluating market share; improving our products and services through internal audits, data analysis, and research; ensuring the security of our products, services and customers or users, executing and improving our loss prevention and anti-fraud programs
♦ Troubleshooting when you send us error reports.
♦ Synchronizing, sharing, and storing the data you upload or download, and the data needed for the uploading and downloading.
♦ Complying with and enforcing applicable legal requirements, industry standards and our policies.
We will process your personal data following the requirements of applicable laws on an appropriate legal basis, including:
♦ Processing your personal data to fulfill the contract when responding to a transaction or service request.
♦ Processing your personal data with your consent.
♦ Processing based on the legitimate interest of Aichang or a third party when we use your personal data to contact you, conduct marketing or market surveys, improve our products and services, execute and improve our loss prevention and anti-fraud programs, and other purposes. Legitimate interest includes enabling us to more effectively manage and operate our business and provide our products and services; protecting the security of our businesses, systems, products, services, and customers; internal management; complying with internal policies and processes; and other legitimate interest described in this Policy;
♦ Processing your personal data as necessary to comply with and fulfill legal obligations.
2. Cookie & Similar Technologies
2.1 Cookie
To ensure our website works correctly, we may at times place a small piece of data known as a Cookie on your computer or mobile device. A Cookie is a text file stored by a web server on a computer or mobile device. The content of a Cookie can be retrieved or read only by the server that creates the Cookie. The text in a Cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use and enable websites to store data such as your preferences.
Like many other websites or Internet service providers, Aichang uses Cookies to improve user experience. Session Cookies are deleted after each visit, while persistent Cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if Cookies are not used, websites will treat you as a new visitor every time you load a web page. For example, if you are redirected to another web page from a website you already logged into and then return to such original website, it will not recognize you and you must log in again.
We may use performance, analytics and tracking Cookies on our website through external services to statistically analyze how our website is accessed, used, or is performing in order to provide you with a better user experience and to maintain, operate and continually improve the site. These Cookies only monitor the performance of the website through the collection of anonymous data and the duration of such Cookies are generally two years or such longer period as permitted by applicable Laws.
Aichang will not use Cookies for any purposes not stated in this Policy. You can manage or delete Cookies based on your own preferences. For details, visit allaboutcookies.org. You can clear all the Cookies stored on your computer, and you can update your preferences at any time - most devices (in the case of mobile applications) and browsers (in the case of web apps and pages) allow you to change your Cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser. The following links provide information about how to manage Cookies on popular browsers, and you should also use the “Help” option in your browser for more details. However, by clearing all the Cookies stored on your computer or disabling Cookies, you have to change the user settings every time you visit our website.
· Opera
2.2 Web Beacons, Pixel Tags and Other Similar Technologies
In addition to Cookies, we may also use other similar technologies on our websites such as log files, web beacons, pixel tags, scripts, eTags device IDs and similar files or technologies (collectively, “Similar Technologies”). For example, when you receive an email from Aichang, it may contain a click-through URL that links to an Aichang web page. If you click the link, Aichang will track your visit to help us learn about your preferences for products and services and improve our customer service. A web beacon is a transparent graphic image embedded in a website or in an email. We use pixel tags in emails to find out whether an email has been opened. You can unsubscribe from the Aichang mailing list at any time if you do not want to be tracked in this manner.
By using our website, you consent to the use of Cookies and Other Technologies as described above. If you do not accept the use of Cookies or Other Technologies, please disable them by changing your settings or unsubscribe from the Aichang mailing list.
3. How We Disclose Personal Data
Aichang shares your personal data with other partners, as described in this Policy, when services or products are provided by partners authorized by Aichang. For example, authorized partners may handle hotlines, send emails or provide technical support on behalf of Aichang, but we require such partners to only use your personal information for the purposes of providing services or products to you on behalf of Aichang.
Aichang may share your personal data among affiliates. We only disclose your personal data among our affiliates for specific and legitimate purposes and only to the extent necessary. For example, if you intend to register an Aichang account (if applicable), to avoid multiple registrations, we need to verify the uniqueness of the account.
To comply with applicable laws or respond to valid legal procedures, Aichang may also disclose your personal data to law enforcement or other government agencies. If Aichang is involved in a restructuring, merger & acquisition, or a bankruptcy or liquidation lawsuit in a given jurisdiction, your personal data may be disclosed in connection with the transaction. If we sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any new owner or other third party involved in such sale or transfer.
Aichang may also disclose your data when appropriate, for example, to execute certain terms and conditions, or when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or when it is in connection with an investigation of suspected or actual illegal activity.
4. How to Access & Control Your Personal Data
It is your responsibility to ensure that all personal data submitted to Aichang is correct. Aichang is dedicated to maintaining the accuracy and completeness of personal data and keeping the data up-to-date.
To the extent required by applicable law, you may have the right to (i) access certain personal data we maintain about you, (ii) request that we update or correct inaccuracies in that data, (iii) object or restrict to our use of your personal data, (iv) ask us to delete your personal data from our database, or (v) ask us to illustrate or explain our personal data processing rules. To exercise these rights, please email us. Your written request may be required for security. We will verify your personal identity as required by local laws. We may decline the request if we have reasonable grounds to believe that the request is fraudulent, unfeasible or may jeopardize the privacy of others.
If required by applicable laws, you may have the right to withdraw your consent at any time when Aichang processes your personal data based on your consent. However, withdrawal does not affect the legitimacy and effectiveness of how we process your personal data based on your consent before the withdrawal is made; nor does it affect any data processing based on another justification other than your consent.
5. How We Protect and Retain Your Personal Data
The security of your personal data is important to us. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. Aichang is committed to protecting your personal data; however, please note that no security measure is perfect.
Your personal information is processed by our servers located in the People’s Republic of China. Our web maintenance and operation team, and our technical team are located in the People’s Republic of China. We will follow legal provisions and regulations strictly and will take strict and secure protective measures to safeguard your rights in accordance with this Policy.
We will retain your personal information for no longer than is necessary for the purposes stated in this Policy, unless otherwise extending the retention period is required or permitted by law. The data storage period may vary with scenario, product, and service. The standards Aichang uses to determine the retention period are as follows: (1) the time required to retain personal data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records; controlling and improving the performance and quality of products and services; ensuring the security of systems, products, and services; handling possible user queries or complaints and locating problems; (2) whether the user agrees to a longer retention period; and (3) whether the laws, contracts, and other equivalencies have special requirements for data retention; etc. Besides, we will maintain your registration information as long as your account is necessary for service provision (if applicable). You can choose to deregister your account (if applicable). After you deregister your account, we will stop providing you with products and services through your account and delete your relevant personal data, provided that deletion is not otherwise stipulated by special legal requirements.
6. How We Process Children's Personal Data
Our websites, products and services are primarily intended for adults. A child (under the age of 14) must not create an Aichang account without the consent of a parent or guardian. We do not knowingly collect personal information from children for any purpose. If a child's personal data is collected with prior parental consent, we will only use or disclose the data as permitted by law, with the explicit consent of the child's parents or guardians, or when necessary for the protection of the child. If you believe that we have personal information of a child without parental or guardian consent, or if you are the parent or guardian of the user and wish to withdraw consent, please contact us via email and we will delete such information.
7. Third-Party Providers and Their Services
To ensure a positive user experience, you may receive content or web links from third parties other than Aichang and its partners ("third parties"). Aichang does not have the right to control such third parties, but you can choose whether to use the links, view the content and/or access the products or services provided by third parties.
Aichang cannot control the privacy practices and data protection policies of third parties that are not subject to this Policy. Before you submit any personal information to a third party, please read and refer to the privacy protection policy of such third party.
8. Updates to This Policy
Aichang reserves the right to update or change this Policy at any time. We will release the latest privacy policy on this page for any changes. Please check this page frequently to see if there are any updates or changes to this Policy. If major changes are made to our privacy policy, we may notify you through different channels.
9. How to Contact Us
If you have any questions, complaints, or suggestions about this Policy or data protection-related matters, please contact the data protection team of Aichang for purposes of compliance with the applicable privacy law at the email address of [ ], and we will endeavor to deal with your request as soon as possible. In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at the aforementioned email address.
If you are not satisfied with our reply to your complaint, especially if you think that the way we process your personal information does not comply with applicable data protection laws, you may file a lawsuit with the people’s court with jurisdiction in the place where Aichang Huizhi (Suzhou) New Energy High Tech Co., Ltd. is domiciled.
Last updated: November 2023
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